CareFirst Takes Steps to Aid Members Affected by Hurricane Florence

Baltimore, MD (September 13, 2018) - CareFirst BlueCross BlueShield (CareFirst) announced that it is taking steps to help ensure that its members who live in areas that may be affected by Hurricane Florence have access to their prescribed medications.

Prescription drug refill limit requirements have been lifted for all states that have issued a state of emergency. A one-time emergency medication refill of at least 10-days for members in these areas has been authorized. CareFirst members can call CareFirst Pharmacy Services (administered by CVS Caremark) directly at 800-241-3371 for assistance. Some states – including Maryland – have instituted emergency procedures requiring longer drug fills and additional flexibility related to certain medical supplies. CareFirst will comply with those requirements in affected areas.

Because of the size and scope of this anticipated weather event, CareFirst is also reminding members of additional ways to access their benefits and receive necessary care. Members can:

  • Call 800-810-BLUE (2583) to find an in-network provider when away from home outside CareFirst’s Maryland, Washington D.C. and Northern Virginia service area;
  • Utilize CareFirst Video Visit to securely connect with a doctor on a smartphone, tablet or computer anytime day or night; and
  • Receive 24/7 medical advice by calling FirstHelp at 800-535-9700 to speak with a registered nurse who can recommend the most appropriate care.

In the event of a medical emergency, CareFirst members may seek medical care anywhere without prior authorization.