When challenges arise, what truly makes a difference is knowing someone is there to listen, support and guide you—especially when life gets complicated. For many, the reassurance of compassionate help can be the comfort they need to move forward.
That's why CareFirst BlueCross BlueShield (CareFirst), together with TELUS Health,* created the CareFirst Member Assistance Program (MAP). This thoughtful solution is included in every CareFirst Individual and Family medical plan beginning January 1, 2026, which can be purchased through a Marketplace or Exchange or directly from CareFirst.
Delivering Support Where It’s Needed
Unlike traditional employee assistance programs (EAPs), which are often reserved for people covered by group or employer-based insurance, CareFirst’s MAP ensures that those who purchase coverage independently can access a full spectrum of services without additional costs** or barriers.
A Lifeline for Life’s Challenges
The way CareFirst’s MAP works is simple: The program provides early, confidential home and work life support—24/7, 365 days a year—to help prevent more serious or costly care down the road. Members and their loved ones can call a dedicated phone number or access the program online to be connected to a wide range of resources to address whatever life or work throws at them.
Services include:
- Emotional Support: Unlimited access to licensed clinicians, 24/7 counseling and online chat for issues like anxiety, depression, grief and relationship challenges.
- Addiction Support: Help with substance use, quitting smoking and gambling—especially important as online betting grows.
- Work-Life Services: Advice on parenting, eldercare, relocation, legal and financial matters and more.
- Career Coaching: Tools to build resilience, avoid burnout and plan for retirement.
- Health & Wellness Resources: Guidance on sleep, nutrition, stress management and alternative health practices.
Need Support? Don’t Wait.
Your well-being matters. Let CareFirst’s MAP be your guide. No matter how you reach out, your privacy is protected when you use the program.
If you have a CareFirst Individual or Family ACA medical plan, you can access the support you need anytime, anywhere.
* TELUS Health is an independent company that provides Employee Assistance Program (EAP) and Member Assistance Program (MAP) services to CareFirst customers and members.
** Members who accept a referral to services outside the CareFirst Member Assistance Program may be responsible for some costs.