When You Need Care

We design our health plans with one thing in mind—you. When you need medical care, worrying about your health coverage should be the last thing on your mind. Our plans give you the freedom to get the care you need, when and where you need it. You get:

The largest network of doctors in the region—choose the doctors you want to see.
No referrals necessary—make appointments with the doctors you want to see; no extra paperwork required.
Ways to manage your healthcare expenses—save money by choosing to get care at locations with lower out-of-pocket costs such as your doctor’s office, retail health clinics and urgent care centers.

You have many choices when you need care. Knowing where to go is key to getting the best, most cost-effective care.

Your Care Options
Your Care Options	Cost	Needs or Symptoms	Virtual Care
CloseKnit Virtual Care 24/7 primary and urgent care for more than 100 conditions - online or through an easy-to-use app Learn More	$	Annual check-up Cough, cold and flu Urgent care needs Illness while traveling Behavioral Health Therapy Medication questions Insurance or coverage questions In-the-moment consultation
24-Hour Nurse Advice Line Call 800-535-9700 for general questions about health issues or where to go for care	$0	Cough, cold and flu Rashes Medication questions
PCP Visit Discuss diagnosis treatment of illness, chronic conditions, routine check-ups. Search for a Provider	$	Routine physical Diabetic care Cough, cold, flu, allergies Bronchitis	* check with your doctor
Convenience Care (e.g., Retail clinics such as CVS MinuteClinic) Health screenings, vaccinations, minor illness or injury	$$	Cough and cold Pink eye Ear pain Flu shot
Urgent Care (e.g., Patient First or ExpressCare) Non-life-threatening illness or injury requiring immediate care	$$$	Sprains Cut requiring stitches Minor burns Sore throat
Emergency Room Life-threatening illness or injury	$$$$$	Chest pain Difficulty breathing Uncontrolled bleeding Major burns