CareFirst will perform system maintenance to My Account beginning at 6 p.m. on Friday, May 3. Members may experience sporadic interruptions. We apologize for the inconvenience.
CareFirst 2023 Mission Report
Transforming Health
With Care
2023 Mission Report
FOR 86 YEARS,
our mission at CareFirst BlueCross BlueShield has been to ensure that high-quality healthcare is affordable and accessible to all.
This report highlights our 2023 efforts to ensure everyone has an equal opportunity to be healthy and live fully.
$233
Million
IN SUPPORT OF REGIONAL COMMUNITY IMPACT IN 2023
Employee Engagement
75K
Hours of service
9
Carefirst Employee Resource Groups (ERG)
4,031
Employees are in ERGs
248
Nonprofit Boards With CareFirst Representation
Workforce Data
5,067
FULL-TIME EMPLOYEES
54.6%
OF EMPLOYEES SELF-IDENTIFY AS A RACIAL MINORITY
309
OF EMPLOYEES SELF-IDENTIFY AS LGBTQ+
“As a leading healthcare company and an anchor institution, our presence in the community should be seen, heard and felt. Through collaboration with community partners, regulators and policymakers, business leaders and like-minded organizations throughout the region, we are advancing equity, improving access, promoting inclusion and prioritizing health and wellness for all we serve.”
Maisha D.
Employee since ‘21
Addressing Behavioral Health in the National Capital Area
In 2023, CareFirst invested nearly $8 million to community-based organizations working with at-risk youth, including rural, low-income, youth of color and LGBTQIA+ youth to improve services, screening and referral pathways for behavioral health programs.
$8M
In Community Impact
80%
of health outcomes
are determined by factors outside clinical settings
Closing the Health-Wealth Gap
Our West Baltimore Workforce Development Initiative with Coppin State University and the Center for Urban Families creates job opportunities while providing intensive training in practical skills from problem-solving to financial literacy.
Partnering Up to Tackle Hunger
CareFirst’s partnerships between local nonprofits and the region’s sports and entertainment leaders meet people where they are and provide families throughout our community with nutritional meals, produce and healthy snacks.
386K
Meals
for people facing food insecurity
“How we identify and implement initiatives to support our diverse communities externally is through internal representation among our Difference Makers. At CareFirst, one of our core values is one company, one team, a celebration of our diverse backgrounds and experiences to collaborate and deliver on our mission. It’s one of the ways we bring different perspectives and voices to the table to create a comprehensive approach to good health.”
Tonya O.
Employee since ‘22
Advancing Diversity, Equity & Inclusion
At CareFirst, our people are our strength. To support our employees and harness the diversity of their experiences to better serve our communities, we invest in inclusion, demand equity and nurture belonging.
4,000
employees in ERGs
75K
Hours of Service
Giving With Care
CareFirst fosters a culture of giving among employees to support positive change in the communities we serve.
Advocating for Healthier Communities
CareFirst continues to advocate for equitable and inclusive transit-oriented development throughout the region and has provided written testimony in favor of legislation that removes transportation barriers to healthcare associated with lower healthcare utilization.
FEWER THAN
9%
of jobs in the Baltimore region can be reached by public transportation in under one hour
“Bridging innovation and healthcare is a natural progression for complete, holistic care. As one of the country’s largest not-for-profit healthcare companies serving over 3 million people, we have a responsibility to create healthcare solutions for the people we serve and our communities. We must also serve as a resource and facilitate, foster and support other innovative solutions coming from others in this space to advance better healthcare for all.”
Doba P.
Employee since ‘22
Investing in Innovation
Innovative healthcare practices are crucial to advance a healthcare system that works for everyone and creates lasting, sustainable solutions that drive better health outcomes.
$3M
invested in
Medicaid Redetermination efforts
Providing Essential Coverage
CareFirst’s ability to offer Medicare and Medicaid coverage options within government programs is deeply rooted in our efforts to provide essential coverage in our communities where it’s needed most and to further drive equitable healthcare access for all.
Building Equity Through Healthcare Tech
Baltimore’s new federal Tech Hub designation will bring sustainable economic growth to the region while supporting the development of predictive health technologies to make care delivery more equitable.
52K
new jobs by 2030
We are Difference Makers
Download the complete 2023 Annual Report today.