When You Need Care

We design our health plans with one thing in mind—you. When you need medical care, worrying about your health coverage should be the last thing on your mind. Our plans give you the freedom to get the care you need, when and where you need it. You get:

  • The largest network of doctors in the region—choose the doctors you want to see.
  • No referrals necessary—make appointments with the doctors you want to see; no extra paperwork required.
  • Ways to manage your healthcare expenses—save money by choosing to get care at locations with lower out-of-pocket costs such as your doctor’s office, retail health clinics and urgent care centers.

You have many choices when you need care. Knowing where to go is key to getting the best, most cost-effective care.

Your Care Options
Your Care Options Cost Needs or Symptoms Available 24/7 Rx Virtual Care In-Person Care
CloseKnit Virtual Care
24/7 primary and urgent care for more than 100 conditions - online or through an easy-to-use app

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  • Annual check-up
  • Cough, cold and flu
  • Urgent care needs
  • Illness while traveling
  • Behavioral Health Therapy
  • Medication questions
  • Insurance or coverage questions
  • In-the-moment consultation
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24-Hour Nurse Advice Line
Call 800-535-9700 for general questions about health issues or where to go for care
  • Cough, cold and flu
  • Rashes
  • Medication questions
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PCP Visit
Discuss diagnosis treatment of illness, chronic conditions, routine check-ups.

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  • Routine physical
  • Diabetic care
  • Cough, cold, flu, allergies
  • Bronchitis
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* check with your doctor
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Convenience Care
(e.g., Retail clinics such as CVS MinuteClinic)
Health screenings, vaccinations, minor illness or injury
  • Cough and cold
  • Pink eye
  • Ear pain
  • Flu shot
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Urgent Care
(e.g., Patient First or ExpressCare)
Non-life-threatening illness or injury requiring immediate care
  • Sprains
  • Cut requiring stitches
  • Minor burns
  • Sore throat
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Emergency Room
Life-threatening illness or injury
  • Chest pain
  • Difficulty breathing
  • Uncontrolled bleeding
  • Major burns
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