Access to care for members affected by Hurricanes Helene & Milton
CareFirst BlueCross BlueShield (CareFirst) understands how challenging natural disasters can be and their impact on someone’s ability to access care. Recognizing that CareFirst members residing in areas impacted by Hurricanes Helene and Milton may need extra support as they evacuate, relocate and recover, we have populated the resources below to ensure members continue to have access to medical care and prescription drugs during this time.
Access to care
- Should a member need medical care outside of their service area, they can call 800-810-BLUE (2583) to find an in-network provider.
CloseKnit virtual-first care gives members access to primary and urgent care, behavioral health support, and a full care team of providers available in all 50 states and Washington, D.C. to help with medication refills, referrals and more.- Members can get started by downloading the app on their mobile phone or tablet from the Apple App Store or Google Play or by visiting closeknithealth.com.
- For 24/7 medical advice, members can call the Nurse Advice Line at 800-535-9700 to speak with a registered nurse who can recommend the most appropriate care.
- Our CareFirst support team can assist members in need of behavioral health care, including finding a behavioral health provider, scheduling an appointment and locating community resources and support programs, by contacting the CareFirst support line at 800-245-7013.
- In the event of a medical emergency, members can seek medical care anywhere. Prior authorization is not needed.
Prescription drug coverage
- To ensure continued access to prescriptions, refill limit requirements have been lifted for members in affected areas, including states that have issued a state of emergency.
- A one-time emergency medication refill of a 10-day supply of medication has been authorized for members in these areas.
- Impacted members within the emergency areas taking specialty medications will be contacted to discuss alternate delivery arrangements if needed.
- If a member needs to refill their prescription, they can visit any in-network pharmacy outside the evacuation zones.
- Members can also call CareFirst Pharmacy Services (administered by CVS Caremark) directly at 800-241-3371, or the Pharmacy number on the back of their CareFirst member ID card for assistance.
Additional questions
If members have questions about their medical, dental or vision coverage, they can call the member services number on the back of their CareFirst member ID card. If a member does not have their member ID card, a copy can be viewed and downloaded through My Account or the CareFirst mobile app.