Dori Henderson, Chief Digital Information Officer (CDIO) at CareFirst BlueCross BlueShield (CareFirst), identifies as a business technologist—leveraging technology investment to drive strategic success. She has led technology in many aspects:
- An information technology (IT) leader providing enterprise capabilities
- A business leader providing technology solutions to the business aviation industry
- A global technology innovator
Dori began her career in accounting and finance within the aerospace and defense sector, an industry in which Aviation Week reports women only make up 24% of the workforce. When Dori entered the field 25 years ago, that number was closer to 15%.
"For over two decades, I was frequently the only woman in the room. I had to work harder to prove I deserved a seat at the table,” says Dori, who looked for any opportunity to ascend.
She volunteered to participate in any initiative that improved her skillset or brought her visibility. Often, she worked on projects outside of work hours, eventually catching the attention of her leader, who asked if she wanted to represent the finance organization in a cross-functional project team to build out a new IT organizational approach.
“I jumped at the opportunity! The project would broaden my functional knowledge and allow me to work alongside leadership who didn’t operate within my current sphere,” she shares.
When the project ended, she was offered a job in IT as the first internal IT business relationship manager, propelling her into a new career path. She had earned a sponsor—someone who would advocate for her and her career.
“That opportunity changed everything for me. I think that’s why I value sponsorship, mentorship, and inclusion in the workplace as much as I do. Leaders that recognize the power of DE&I want to bring diverse voices to the table.”
Transitioning into a sector with a purposeful mission, she decided on healthcare. “CareFirst stood out as an exemplary choice, focusing on healthcare innovation, devotion to the communities we serve, and passion for embracing change. Working at CareFirst is the first time I’ve seen such genuine commitment to action, particularly at an organization of this scale. The ethos and culture of this company earnestly aim to improve healthcare in our nation, advance diversity, equity and inclusion (DEI), and uplift our communities."
Of CareFirst’s 8,000 employees, 70% identify as female. Women remain less represented in the IT field. Notably, women comprise 42% of CareFirst's IT workforce—significantly higher than the industry average—highlighting our success in creating an inclusive environment that supports and retains women in IT roles.
“To close the gender gap in IT, we need to focus on recruiting diverse talent, but the key is ensuring they stay. At CareFirst, we dedicate resources to supporting women in healthcare, hosting events for women-owned startups, and organizing a Week of Equity & Action. Companies must show a top-down commitment to DEI that translates into tangible results. Candidates and employees want to see genuine action, not just words, reflected in the company’s brand and leadership,” says Dori.
Reflecting on the pivotal project that changed her career trajectory and the leader who allowed her to join the project team, Dori stresses the importance of seeking sponsors and mentors who recognize talent beyond biases.
“This experience not only advanced my career but also reinforced my belief in the power of mentorship and the need for more inclusive leadership in our industry.”
Dori’s journey from accounting and finance to becoming CareFirst’s CDIO exemplifies the transformative power of seizing opportunities and the importance of mentorship. Her story highlights her significant strides in technology leadership, driven by her commitment to inclusion and innovation. Her experience underscores the critical role of sponsors and mentors in recognizing and nurturing talent, paving the way for a more inclusive and equitable industry.
Dori’s top 5 key strategies for professional growth
- Seek mentors and coaches who excel in areas you need improvement. Their guidance can help you develop new skills and navigate challenges.
- Understand the importance of sponsors, which are different than mentors. Mentors provide advice and support. Sponsors advocate for you across various platforms without being asked. They recognize your capabilities and recommend you for opportunities.
- Take ownership of your professional journey. No one will advocate for your career progression better than you. Be proactive in seeking out opportunities and taking steps to advance your career.
- Educate yourself on opportunities. Stay informed about available opportunities both within and outside of your organization. Participate in initiatives that allow your strengths and superpowers to shine.
- Build a strong network. Cultivate relationships with coaches, mentors and sponsors. A strong network can provide support, open doors and help you achieve your career goals.
