Member Updates & Information
Frequently Asked Questions
CareFirst’s participating providers should not bill you for any costs associated with PPE. If your in-network doctor or dentist has added an additional charge, or sent you a separate bill, for PPE or other “enhanced infection control” measures, please contact our customer service department by secure email through My Account, or call the number on the back of your member ID card.
- Members can call our free 24-Hour Nurse Advice Line at 800-535-9700 anytime and speak with a registered nurse to discuss their symptoms and get recommendations for the most appropriate care.
- Members can also register for CareFirst Video Visit to securely connect with a doctor, day or night, through their smartphone, tablet or computer. Members can visit CareFirst Video Visit to get started – no appointment is necessary for urgent care services.
District of Columbia Residents
D.C. residents without insurance can get coverage during the coronavirus pandemic through March 31, 2021 during their special enrollment period.
Maryland residents may obtain Individual coverage through the Maryland Health Connection until March 15, 2021.
Virginia residents who have lost coverage since January 1, 2020 may use this life event to enroll in coverage at Healthcare.gov. Applicants may need to provide proof of their loss of insurance coverage and the date that coverage ended.