Member Updates & Information

Feel Better About Your Procedure - Ask Questions First

As states around the country begin to re-open, many have lifted restrictions on elective and non-urgent medical procedures. While healthcare providers work quickly to determine what procedures to offer and which patients to see, you may also have questions of your own.

One thing is certain, you should not delay needed care. If you’ve postponed a procedure or health service due to COVID-19 restrictions, be sure to speak with your doctor to determine the best course of action. Your doctor may be able to offer you a telehealth visit or provide another alternative.

If your doctor recommends moving forward with your procedure, you may have some reservations. Sometimes getting answers can help. Here are some extra questions you can ask your doctor before scheduling care.

  • What safety measures should I take when I come into the hospital or facility for my treatment, service, or procedure?
  • Do I need to have a COVID-19 test before surgery? What happens if it is positive? Will my procedure be postponed?
  • What are the testing and safety procedures for the providers who will be conducting the procedure?
  • What steps will be taken to prevent possible COVID-19 exposure before, during, and after the procedure?
  • Will my family be able to stay/visit with me or are visitors prohibited if I am admitted to the hospital?
  • What precautions should I take when I am discharged from the hospital?
  • If I need any follow-up care, such as rehabilitation or physical therapy, what precautions should I take and what safety precautions should I expect from those providers?
  • If I need any care in-home, how can I ensure that I (and my family members) am/are protected?

Vaccines for Children and Babies During COVID-19

Routine well-child exams and vaccines prevent illness and health problems associated with diseases like whooping cough, measles, and meningitis. As a result of COVID-19, our region is seeing a significant drop in childhood immunizations. This is a troubling trend because, without these vaccines, we may face outbreaks of vaccine-preventable diseases.

Along with experts from the Centers for Disease Control and the American Academy of Pediatrics, CareFirst is encouraging members to schedule their children’s well exams. Schools may also require vaccinations to be up to date for the coming school year. You can check your state’s department of health website for specific requirements.

When scheduling your child’s visit, ask about the safety measures they have put in place. Your doctor’s office may offer screenings or have designated rooms for well and sick visits. Additionally, many providers are scheduling well visits in the morning and sick visits in the afternoon.

Staying up to date on your child or baby’s vaccines is an important part of their overall health. For more information on recommended immunization schedules for children and adolescents, visit the Preventive Service Guidelines for Children on our website.

If You Don't Feel Well

Call your doctor

Before you go into a doctor’s office, always call first. If you have symptoms of the flu, COVID-19 or other contagious condition, you may be advised against going to physician offices, urgent care centers or the hospital in order to prevent the spread of viruses and other infections. If you need testing or treatment related to COVID-19, you may not pay anything* for the care you need. If you receive this care from an out-of-network provider, you will have coverage, but that provider may bill you for the balance where allowed.

* Note: Some employers may offer customized health benefits. Please contact your HR department for your specific coverage.

Call our free 24-hour nurse advice line 800-535-9700

Speak with a registered nurse, discuss your symptoms and get recommendations for the most appropriate care.

CareFirst Video Visit

Get the urgent care you need 24/7 without leaving the house. With CareFirst Video Visit, you can also make an appointment for behavioral health, lactation support, and nutrition counseling.