Member Updates & Information

Prescription Drug Information

If you do not want to go out in public or you are unable to leave home, you may be able refill your prescriptions by phone and have them delivered. Currently, CVS and Walgreens are delivering prescriptions for free – call your local store to request this service. Or call the pharmacy where you fill your prescriptions to ask if they deliver.

You can also switch to our mail order service by:

• Going online – Log in to My Account, click on Coverage, select Drug and Pharmacy Resources and, under Mail Order, click on Request a New Mail Order Prescription to set up an account. Follow the steps to complete your order, and you will receive an email confirmation. We will contact your doctor to request up to a 90-day supply of your medication.
• Calling the toll-free Pharmacy number on the back of your member ID card.

Mail order processing for a new prescription can take up to 5 days plus 1 to 2 days for a refill. Regular delivery takes up to 5 days; 2-day and next day delivery is also available for an additional charge.

CareFirst is also waiving early medication refill limits on 30-day maintenance medications (consistent with your benefit plan) and we encourage you to use the 90-day mail order benefit. Your cost sharing will apply as normal.