News & Updates

July 8, 2020

CareFirst provides PPE at no cost to healthcare and social service organizations

Today, CareFirst announced its new initiative, “Care, delivered,” a $5 million public-private sector philanthropic endeavor that will distribute personal protective equipment (PPE) at no-cost to select healthcare and social service organizations on the front lines of the pandemic. This initiative is part of CareFirst’s ongoing commitment to support the communities it serves as they navigate the complexities of this public health crisis.

Read the Full Press Release


June 12, 2020

CareFirst Announces Premium Credits for Fully Insured Employer Groups

Today, CareFirst announced it will provide premium credits for many fully insured customers in light of treatment disruptions related to the COVID-19 pandemic. In addition, the waiver of member cost sharing related to telehealth services has been extended to July 24, 2020, and for COVID-19 testing and treatment through September 30, 2020.

Read the Full Press Release


May 11, 2020

Requests to defer May premium payments must be submitted by June 10, 2020 (Only available for members who buy their medical insurance directly from CareFirst--not through an employer)

During this challenging time, CareFirst is committed to ensuring our members have the coverage they need, and their policies are not cancelled for nonpayment of premiums. Individuals who buy their own insurance, and who are experiencing difficulties making their payments, can follow these steps to apply for payment deferral:

  • Register or log into My Account, go to the Billing section and click the link for the payment deferral form.
  • Complete all the form fields, being sure to select the payment deferral month(s).
  • Once your request has been submitted, it will be considered final for the requested period and cannot be modified online. You can only submit one request for deferral.

If you are an employer, please go to the Employer page for instructions, or contact your broker to make the deferral request.


April 11, 2020

CareFirst and Maryland State Medical Society Partner to Provide Physicians Access to Telehealth Platform

CareFirst BlueCross BlueShield and the Maryland State Medical Society (MedChi) announced a partnership to provide one year of complimentary access to DrFirst’s Backline Telehealth platform. This partnership will equip additional Maryland physicians with the technology needed to provide virtual care during the COVID-19 pandemic and beyond.

Read the Full Press Release


April 10, 2020

CareFirst Accelerates Over $170 Million in Payments and Other Support to Healthcare Providers

As cases of COVID-19 have grown, patient visits have declined dramatically as physicians have been required to cease nonurgent procedures. Today, CareFirst BlueCross BlueShield announced it will offer more than $170 million in accelerated payments and other initiatives to healthcare providers experiencing financial shortfalls.

Read the Full Press Release


April 8, 2020

24/7 COVID-19 Call Center Now Open for Central Maryland Residents

CareFirst BlueCross BlueShield has helped form an innovative partnership with the Maryland State and Baltimore City Government, Johns Hopkins Medicine and the University of Maryland Health System. The partnership brings public and private sectors together to build out tools, resources and services that will help quickly and efficiently scale up efforts to respond to COVID-19.

On April 6, the partnership launched a 24/7 call center staffed by healthcare professionals specially trained to help those experiencing COVID-19 symptoms or who have exposure concerns. All Central Maryland residents – with or without health insurance – can reach the call center by dialing 2-1-1 and be connected to a healthcare professional for information, support and instructions.

This call center is critical to supporting people from the safety of their homes, keeping our community as safe as possible and flattening the curve of COVID-19. Please remember, avoiding hospitals and healthcare facilities when possible can save lives.


April 3, 2020

Payment Deferral Information (only for members who buy their medical insurance directly from CareFirst-not through an employer)

During this challenging time, CareFirst is committed to ensuring our members have the coverage they need, and their policies are not cancelled for nonpayment of premiums. Individuals who buy their own insurance, and who are experiencing difficulties making their payments, can follow these steps to apply for payment deferral:

  • Register or log into My Account, go to the Billing section and click the link for the payment deferral form.
  • Complete all the form fields, being sure to select the payment deferral month(s).
  • Once your request has been submitted, it will be considered final for the requested period and cannot be modified online.

Please note if you are an employer, please go to the Employer page for instructions, or contact your broker to make the deferral request.


March 27, 2020

Volunteer Program for Coronavirus Response and Relief

Today, CareFirst announced a program available for the company’s licensed nurses and behavioral health practitioners to volunteer their time, resources and expertise during this public health crisis.

“In this time of need, it is vital to act with urgency to ensure people living in our communities have access to quality care during the COVID-19 pandemic,” said CareFirst’s Executive Vice President of Health Services, Stacia Cohen.

Read the Full Press Release


CareFirst Offers Financial Flexibility During Coronavirus Pandemic

To lessen the financial impact of COVID-19 and ensure continuity of care during the pandemic, CareFirst is allowing individual members and employers to defer premium payments for up to two months.

“By offering a premium deferral option, we hope to help our customers maintain some peace of mind,” said CareFirst President and CEO Brian Pieninck.

Read the Full Press Release


March 23, 2020

CareFirst to Remain Open

The announcement that non-essential businesses must close on Monday, March 23 by 5 p.m. does not apply to CareFirst. Our business and operations have been designated as essential by Governor Hogan’s Administration. CareFirst will continue to support the needs of our members and communities as we work through the COVID-19 crisis together.


CareFirst Announces $2 Million in Community Relief

CareFirst announced it will contribute $2 million to nonprofit organizations working to provide relief for communities’ health, social and economic needs that may arise during the coronavirus (COVID-19) pandemic. The funds will help close gaps in medical care access, minimize food insecurity and support the needs of populations disproportionately impacted during the crisis.

Read the Full Press Release


March 16, 2020

CareFirst Offices Temporarily Suspending Walk-in Services

In response to the demand for social distancing and our continuing effort to provide a safe work environment for our associates, effective March 16, 2020, we will no longer provide walk-in support for customers at any of our office locations. This includes our district offices:

  • Union Center Plaza (UCP) Lobby Service
  • Red Run 802 Lobby Service
  • Salisbury Regional Office
  • Easton Regional Office
  • Annapolis Regional Office
  • Frederick Regional Office
  • Hagerstown Regional Office
  • Cumberland Regional Office

For more information, call the number on the back of your member ID card.


A Message From Our CEO

To All CareFirst BlueCross BlueShield Constituents,

In both our personal and professional lives, each of us is increasingly feeling the effects and day-to-day disruptions caused by the novel coronavirus (COVID-19). In the course of just one week, the World Health Organization (WHO) declared a pandemic, the United States declared a state of emergency and many state and local governments instituted enhanced community measures. These are substantial actions in response to what we can all agree are troubling and unfamiliar circumstances.

Read the Full Press Release